Tuesday, 17 January 2012

The Waiting Game

Hey you,

Did you know the word "queue" is the only word in the English language that is still pronounced the same way when the last four letters are removed?

So why waste time in bothering to write the last four letters?  Why in this country are we so complacent about queuing?

I think things are getting better with regards to waiting times in the UK these days. I don't mean NHS waiting times - those sort of things are often legislative and beyond our control.

The waiting I am referring to is the amount of time we are prepared to wait for things to happen - I deal with customer complaints as part of my job and people are much more au fait with published response times. 

People are more inclined these days to chase things, have more confidence in their ability to deal with customer service departments, are more aware of their rights as a consumer.

On the other side of the coin, manufacturers and service providers have much more efficient ways of communicating with the customer, better methods of delivery and more robust service level agreements.

All of this combined makes for a more proactive relationship between company and customer.

So in this modern world where communication is instant and money can be transferred from one continent to the other in the blink of an eye, why do we still queue?

At the doctors, at the school gates, on the motorway, in the supermarket, in the bank, in the cinema, in the canteen, in the toilets, in the car park - in fact when don't we queue or wait for something?!!!!

Have a look around you during your day and see who is waiting around for something or someone! I'm sure it will make you smile!

Take care, 

Remy xxx

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